Return Policy

Delivery & Return

Nationwide delivery on all orders. Select your location (city/town) and enjoy flexible and low delivery rates.

Easy Ordering and Delivery

1. Order the Product and Specify the Delivery Method

2. You Will Receive an Order Confirmation Message

3. Wait for Your Order to Arrive

4. Pick up Your Order at The Checkout Area

Eligibility for Return and Exchange

To qualify for a return or exchange, the following conditions must be met:

Product Condition: The item must be unused, undamaged, and in its original packaging with all tags and labels intact.
Return Window: Returns must be initiated within 7 days from the date of purchase or delivery.
Exclusions: Certain products cannot be returned, including:
- Personalized or customized items
- Clearance or final sale items
- Items that show signs of use, damage, or missing parts
Proof of Purchase: You must provide a valid receipt, order number, or proof of purchase when making a return.

How to initiate a Return

If your item meets the return conditions, follow these steps:

Contact Our Support Team – Email or call us with your order details and reason for return.
Return Authorization – Once approved, we’ll provide you with instructions on how and where to return the item.
Send the Item Back – Carefully package and return the product to our designated return address. Customers are responsible for return shipping costs unless the return is due to a defect or wrong item received.
Inspection & Processing – Once we receive the item, we will inspect it and process your exchange or refund.

Refunds and Process Time

Approved refunds will be processed within 5-10 business days after we receive and inspect the returned item.
Refunds will be issued via the original payment method (Mobile Money, Bank Transfer, or Store Credit).
Shipping fees are non-refundable, except in cases where the return is due to a fault on our part (e.g., defective or incorrect item).

Exchanges

If you prefer an exchange, let us know, and we will replace the item with a different size, color, or model (subject to availability).
If the new item costs more, you’ll need to pay the price difference before the exchange is processed.

Damaged and/or Defective Items

If you receive a damaged or defective item, please contact us immediately (within 48 hours of delivery) with pictures of the issue. We will arrange a replacement or refund at no extra cost.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned: